Frequently Asked Questions
All of our jewelry is custom made to order. Our jewelry requires a fabrication lead time of 6-8 weeks, in addition to shipping time. We recommend placing your order 9-10 weeks before you want your completed ring in hand.
Please email us at Hello@ReverenceJewelry.com with your order number within 24 hours, and we'll try our best to accommodate your request.
If your order hasn't shipped, we can edit the shipping address. Email us at Hello@ReverenceJewelry.com with your order number and updated address as soon as possible. We are unable to edit a billing address once an order has been placed.
As every order is custom made for each client, we do not offer the ability to cancel, refund, or exchange an order once it is placed. Please reach out to Hello@ReverenceJewelry.com if you have additional questions.
Yes! At Reverence, we take pride in the quality of our jewelry and stand behind it. All of our engagement rings and wedding bands come with a lifetime warranty that covers manufacturing defects such as loose diamonds or prongs, and missing pavé stones.
Reverence offers a complimentary one year warranty on all fine jewelry purchases (earrings, necklaces, bracelets).This warranty covers any manufacturing defects such as loose diamonds or prongs, missing pavé stones, broken clasps, and/or broken chains.
Our warranty does not cover normal wear and tear, including scratches, dents, misshapen bands, and cracked stones. Lost or stolen pieces as well as any modifications made to our pieces by a third party are not eligible for warranty coverage.
Please note that all of our jewelry is custom made to order, and therefore, there may be slight variations from what is shown on the website image. No stone is exactly alike, and slight variations are normal. These variations are not considered defects and are not eligible for repair.
Reverence provides complimentary repairs for pieces that fall under our warranty. Please reach out to Hello@ReverenceJewelry.com to start your inquiry or for any questions!
In the event that an item is sent to us in need of a repair that is not covered under our warranty, a member of our team will contact you with instructions on the next steps. Please be aware that any associated shipping costs will be the responsibility of the customer.
Upon completion of your order, we will notify you to coordinate shipping details. All orders ship using insured FedEx 2-Day within the United States. Signature will be required upon delivery for all shipments. Tracking information will be provided upon shipping.
If you prefer to have your package shipped and held at a nearby freestanding FedEx location, please reach out at Hello@ReverenceJewelry.com with your order number and FedEx address. Please note that it must be a free standing location (i.e., not inside of a Walgreens, Walmart, etc.). Fedex will hold your package for up to 5 business days.
Appraisal for your jewelry will be provided via email with all purchases. We always recommend insuring your jewelry - Jeweler's Mutual offer stand alone jewelry policies. Alternatively, you can add jewelry to your homeowners insurance with a rider. You will need to reference the appraisal provided for insurance.
- Print out: Download our printable ring sizer
- Visit a Jeweler: Another option is to visit a local jeweler and ask them to measure your ring size.
- Adjustable Rings: alternatively, you can order affordable ring sizers through amazon.
All materials used are sourced through environmentally responsible procedures, and great care is taken with the custom fabrication of each piece. Our goal is that everything from the experience to the finished product, be as close to perfect as humanly possible.
Everything is custom made in New York City in our exclusive jeweler's shop.
Yes! At Reverence, we are passionate about crafting custom lab-grown diamond engagement rings that are as unique as your love story. We are eager to assist you in creating the ring of your dreams.
Reverence takes pride in offering exquisite custom engagement rings, starting at $10,000. Our skilled artisans combine expert craftsmanship with the beauty of lab-grown diamonds to deliver a truly extraordinary piece. We invite you to explore our collection here and reach out to us through our inquiry from. We look forward to bringing your vision to life.
Lab grown diamonds are real diamonds that are created inside a lab rather than formed overtime in the earth. They have the same chemical makeup and crystal structure as natural diamonds, but their creation process is accelerated in a controlled environment. Lab-grown diamonds offer several advantages. They have the same chemical, physical and optical properties as natural diamonds and are visually indistinguishable. Lab-grown diamonds provide an ethical alternative for individuals concerned about the potential social and environmental impacts associated with the diamond mining industry.
Reverence jewelry is made with 14K gold. We offer a variety of options to suit your preferences, including 14K yellow gold, 14K rose gold, and 14K white gold. For specific metal offerings for each item, kindly refer to the product's individual page in our shop.
To Care for your Reverence jewelry pieces we recommend the following care instructions:
- Regular Maintenance: Have your ring checked by a trusted jeweler every six months to ensure the settings are secure and the overall condition is maintained.
- Gentle Cleaning: Clean your ring using warm soapy water and a soft toothbrush. Gently brush the surface, being cautious not to let the piece slip into the sink drain. Rinse thoroughly and dry with a soft cloth.
- Proper Storage: Store your ring in a safe place & make sure none of your diamonds are touching each other.
- Remove During Certain Activities: Remove your jewelry during certain activities, such as cleaning or swimming. Be sure to store it in a safe place!